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Talk to our team

A concierge team for your members, at any hour.

A US-based team that answers your members by call, text and email, around the clock, under your brand or ours.

Talk to our team
A bedroom that opens onto a terrace and the ocean beyond
A swimmer in an infinity pool overlooking a tropical bay

What people ask for

Most things that take time to arrange. A member writes once, and the team carries the request from the first message to the last detail.

  • Travel, door to door

    Flights, hotels and the cars at both ends, booked together and changed together when the plan moves.

  • Tables and tickets

    A table for eight on a busy night, seats for the final, a box for the opening, with directions sent ahead.

  • Gifts and occasions

    A present found, wrapped and delivered on the day, or an anniversary dinner planned around the person.

  • The everyday, handled

    Appointments, deliveries and the errands that fill a week, taken off the list in one message.

How a request is handled

The same four steps, whether the request is a dinner tonight or a trip next spring.

  1. 01

    A member writes

    By call, text or email, under your brand or ours. A few words are enough to start.

  2. 02

    The team confirms the brief

    One person checks what matters to the member, and says what can be done and by when.

  3. 03

    It's arranged

    Bookings, payments and timings are handled, with one message back when everything is set.

  4. 04

    Someone stays on it

    If asked, or if anything changes, the same person reworks the plan and keeps you informed.

One team, answering across time zones.

The team works from Miami and answers at every hour, so a request sent at breakfast in London or at midnight in Los Angeles reaches someone awake.

  • Miami (our team)

  • Los Angeles

  • London

  • Dubai

Questions about concierge

If yours isn't here, the team will answer it in a first conversation.

Who answers when a member calls?

A member of the Approved team, under your brand or ours, at any hour of the day.

What can members ask for?

Anything lawful that takes time to arrange: travel, tables, tickets, gifts and the everyday. The team says early if something can't be done.

Who pays for what members book?

Members pay for what they book. Your company pays for the service itself, by the seat or at scale.

Can we see how the service is used?

Yes. Regular reports show what members ask for and how quickly it was handled, without anyone's personal details.

Give your members someone to call.

Tell us who they are, and the team will say how the service would run for them.

Talk to our team